Designing a questionnaire is a step in health services research whose importance is too often under estimated and that is implemented more rapidly than it would deserve. The importance of how the questions are featured by the searcher is highlighted in the blog written by Keith Meadows, a Health Psychologist.
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Designing a patient survey questionnaire whether it’s to measure patient satisfaction or patient experience is more than simply writing some questions expecting patients to understand them and give reliable and valid answers. Designing a patient satisfaction or experience questionnaire involves initiating a relationship with respondents that stimulates their interest and encourages them to provide the best answers possible.
- UNDERSTAND THE BIG PICTURE It is essential that the overall objectives of the patient survey are defined at the outset i.e. the research question. This will include establishing the purpose of the survey e.g. measuring patient satisfaction, experience and outcomes, clarifying the target population the questionnaire will be administered to e.g. patient group, disease type, how the information will be collected e.g. paper/pencil, interview, web and how that information will be used e.g. improve patient experience.
- START AT THE END The aims of the patient survey questionnaire will provide the…
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